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Executive Hotel Manager

2 months ago

Portland, Oregon, United States Extended Stay America Full time
Job Summary

We are seeking an experienced Executive Hotel Manager to oversee the daily operations of our Extended Stay America properties. As a key member of our management team, you will be responsible for ensuring the highest level of guest satisfaction, revenue growth, and employee engagement.

Key Responsibilities
  • Leadership and Management
    • Direct and manage a team of hotel staff to achieve operational excellence and guest satisfaction.
    • Develop and implement strategies to improve revenue growth, employee engagement, and guest satisfaction.
  • Operational Excellence
    • Oversee the day-to-day operations of the hotel, including front desk, housekeeping, food and beverage, and maintenance.
    • Ensure compliance with company policies, procedures, and regulatory requirements.
  • Revenue Growth
    • Develop and implement strategies to increase revenue, including room sales, food and beverage sales, and other ancillary revenue streams.
    • Monitor and analyze financial performance, including budgeting, forecasting, and variance analysis.
  • Guest Satisfaction
    • Ensure that all guests receive exceptional service and have a positive experience at our hotel.
    • Monitor and respond to guest feedback and concerns in a timely and professional manner.
  • Employee Engagement
    • Develop and implement strategies to improve employee engagement, including training, development, and recognition programs.
    • Monitor and analyze employee satisfaction and engagement metrics.
Requirements
  • Minimum three years of experience in hotel management, preferably in a similar role.
  • Proven track record of success in revenue growth, guest satisfaction, and employee engagement.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, employees, and other stakeholders.
  • Ability to analyze financial data and make informed business decisions.
  • Knowledge of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
Preferred Qualifications
  • Basic knowledge of computers and software, including ability to use email, word processing, and spreadsheet software.
  • Ability to organize multiple projects and manage multiple tasks and deadlines.
  • Ability to manage and direct a staff to perform daily job tasks.
Environmental Job Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions. The employee occasionally works near moving mechanical parts and is occasionally exposed to fumes or airborne particles and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

The employee is frequently required to travel within the local community. Infrequent travel from one city to another is required which may necessitate air travel.

Knowledge, Skills, Abilities & Competencies

  • Ability to read and speak the English language and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to effectively communicate professionally with guests, associates, supervisors, and others as required for optimum operation of the property.
  • Conversational Spanish would be beneficial.