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Front Office Associate

2 months ago

Bellevue, Washington, United States RAYUS Radiology Full time
{"title": "Front Office Associate", "description": "Key Responsibilities

As a Front Office Associate at RAYUS Radiology, you will be responsible for providing exceptional patient service and support to our patients and referring professionals. Your key responsibilities will include:

  • Registration: Greet and check-in patients, register demographic information, and process payment plans and copays.
  • Phone Handling: Answer phones and handle calls in an efficient and friendly manner.
  • Liaison: Act as a liaison between technologists and patients, relaying messages regarding scanner status and other clinic information.
  • Office Maintenance: Maintain the front office lobby area, including straightening magazines, organizing coffee supplies, and assisting with general office clean up.
  • Supply Management: Order office supplies as needed and maintain a supply of patient information sheets.
  • Imaging: Push imaging via electronic interfaces and complete confirmation calls to provide preparation instructions to patients.
  • Faxing: Fax reports, billing information, and medical release forms as requested.
Insurance and Scheduling

Your responsibilities will also include:

  • Insurance Verification: Verify patient insurance and pre-certify exams with the patient's insurance company.
  • Authorization: Obtain insurance authorization and handle release of information requests.
  • Scheduling: Arrange transportation, interpreters, and hotel accommodations for patients when necessary, enter and submit patient exam orders, and verify orders match exam schedules.
Requirements

To be successful in this role, you will need:

  • High school diploma or equivalent.
  • Working knowledge of Microsoft Office.
  • 1-2 years of customer service experience.
  • Proficient with using computer systems and typing.
About RAYUS Radiology

RAYUS Radiology is committed to delivering clinical excellence in communities across the U.S. We are driven by our passion for and superior service to referring providers and patients. We bring brilliance to health and wellness by providing the highest level of patient care possible.", "lang_code": "en-US"}