Front Desk Coordinator

2 weeks ago

Bellevue, Washington, United States Service Corporation International Full time

We celebrate lives, and we celebrate our associates. Consider the possibilities of working with a Great Place to Work.

Job Summary:

As a Front Desk Coordinator, you will be the first point of contact for client families and visitors, providing a warm and welcoming experience. You will be responsible for answering and screening incoming phone calls, routing them to the appropriate staff members, and providing general office support duties.

Key Responsibilities:

  • Greet guests and visitors, offering assistance when entering the building
  • Notify staff members when appointments arrive and escort guests to the appropriate room
  • Answer routine questions associated with services, products, location directions, etc.
  • Immediately notify and involve management with customer service and security issues
  • Receive deceased belongings from family and follow chain of custody procedures
  • Answer, screen, and route incoming calls to appropriate staff members
  • Maintain a comfortable environment for clients, providing beverages and other amenities as needed
  • Maintain the guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
  • Receive incoming mail and packages
  • Maintain organized and current electronic and paper files and records, such as deeds and trust files
  • May perform light typing, proofreading, data entry, or printing

Requirements:

  • High School Diploma or equivalent
  • Six months general office, receptionist, or administrative support experience preferred
  • Proficient at operating telephones, fax, copier

Knowledge, Skills, and Abilities:

  • Working knowledge of MS Office Suite
  • Clear and professional speaking voice and tone
  • Professional interpersonal skills to handle sensitive and confidential situations
  • Position continually requires demonstrated poise, tact, and diplomacy
  • Ability to work schedule including Saturday and/or Sunday and beyond standard business hours

Compensation and Benefits:

Salary: $/hr

Medical, Dental, Vision, Flexible Spending Accounts (health care and dependent care), Health Savings Account with Company Contribution, Sick Leave, Short-Term Disability, Long-Term Disability, Life Insurance, Voluntary Accidental Death or Dismemberment Insurance, Dependent Life Insurance, SCI 401(k) Retirement Savings Plan with Company match, Employee Assistance Program

Category: Administration and Clerical

Job Location: US-WA - Bellevue

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