IT Support Engineer

2 weeks ago


Clearwater, United States KnowBe4 Full time

About KnowBe4

KnowBe4 stands as a leading global provider of security awareness training and anti-phishing solutions, dedicated to enhancing organizations' cybersecurity measures. Our mission is to empower employees to make informed security choices, contributing to a safer digital landscape for everyone.

Celebrated for our commitment to diversity and inclusion, KnowBe4 cultivates a culture of transparency, accountability, and ongoing development. Whether you are part of our remote workforce or engaged on-site, each day at KnowBe4 is enriched with collaborative initiatives, engaging activities, and opportunities for personal and professional growth.

We are currently looking for candidates for the role of Advanced Support Technician, who will be instrumental in assisting our clients with software and technical challenges. In collaboration with Customer Success Managers and Sales Representatives, you will deliver expert support to resolve intricate issues related to our security platform, ensuring an optimal user experience.

Key Responsibilities:

  • Support clients in the deployment and customization of the security platform
  • Address technical inquiries swiftly and accurately
  • Work alongside internal teams to provide insights for platform improvements
  • Engage effectively with clients to identify and resolve issues
  • Prioritize and tackle technical challenges promptly
  • Conduct technical presentations and product demonstrations
  • Offer training and assistance to team members and end-users

Required Qualifications:

  • Experience in the IT security domain
  • Strong analytical and troubleshooting capabilities
  • Exceptional communication and organizational skills
  • Ability to work both independently and as part of a team

Benefits:

At KnowBe4, we provide a comprehensive benefits package that includes bonuses, insurance coverage, paid time off, parental leave, tuition reimbursement, and more. Join us in a modern and dynamic work environment where innovation and collaboration flourish.

Equal Opportunity Statement:

KnowBe4 is an equal opportunity employer, embracing individuals from diverse backgrounds and experiences. We are committed to fostering a workplace that celebrates uniqueness and promotes inclusivity for all.

Contribute to the advancement of cybersecurity with KnowBe4.



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