Floorcovering Branch Supervisor
2 weeks ago
This position collaborates closely with wholesale clients to assess their flooring requirements, address inquiries regarding Sherwin-Williams offerings, and suggest suitable solutions. The branch floorcovering supervisors are also tasked with swiftly resolving any client issues to ensure optimal customer satisfaction while keeping abreast of product features and upholding the high quality and visual standards of the products and branch.
The selected candidate will be responsible for the following key duties:
- Deliver exceptional customer service to maintain high satisfaction levels.
- Assist clients both in-person and via phone by identifying their needs and presenting suitable flooring products.
- Establish and nurture productive trust relationships with wholesale clients.
- Refer potential wholesale opportunities to the sales representatives and store personnel.
- Process orders and coordinate installations with clients and installers.
- Verify the accuracy of installers' orders before materials are dispatched.
- Conduct sales transactions accurately in accordance with company policies.
- Achieve sales targets on a monthly, quarterly, and annual basis.
- Maintain meticulous work order documentation.
- Retrieve appropriate products from the sales floor or warehouse.
- Ensure cleanliness of store equipment.
- Assist with loading and unloading delivery vehicles.
- Support delivery operations as required.
- Keep assigned areas well-stocked and visually appealing.
- Stay informed about product offerings and discuss available options with clients.
- Adhere to inventory management protocols.
- Propose strategies to enhance sales performance.
- Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without requiring sponsorship for employment visa status.
- Must be capable of retrieving materials from shelves and floor stacks and lifting and carrying up to 50 lbs. frequently and up to 70 lbs. occasionally, with or without reasonable accommodation.
- Must be available to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation.
- Must possess at least one (1) year of experience in a delivery, retail, or customer service role.
- Must have prior experience in selling flooring and/or flooring products.
- Must have experience operating flooring cutting machinery.
- Possess a valid, unrestricted Driver's License.
- Have at least a High School diploma or GED.
- Ability to read, write, comprehend, and communicate in multiple languages.
- Ability to read, write, comprehend, and communicate in Spanish.
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