Senior Analyst for ATM Operations

2 weeks ago


Wilson, North Carolina, United States Pyramid Consulting, Inc Full time

We are currently seeking a talented ATM Channel Operations Senior Analyst for a significant contract opportunity. This role offers the potential for long-term engagement and is designed for a professional with a strong background in financial services.

Job Overview:

Pay Range: $50 - $57/hour. Employee benefits may include health insurance (medical, dental, vision), a 401(k) plan, and paid sick leave based on work location.

Core Responsibilities:

  • Oversee the planning, organization, leadership, and risk management of critical functions as assigned by the ATM Channel Operations Senior Manager or Operations Manager.
  • Achieve objectives for critical functions within set deadlines by effectively influencing and collaborating with process stakeholders, ensuring seamless coordination among team members, stakeholders, and third-party vendor partners.
  • Make informed decisions regarding business rules, workflows, and the preparation of procedures, while ensuring timely service delivery and maintaining high-quality standards.
  • Contribute to the ATM Channel strategy by optimizing fleet performance and suggesting enhancements for technology and tools.
  • Provide subject matter expertise in managing critical functions, including ATM monitoring applications, third-party contract compliance, SLA performance, ATM Channel process analytics, and asset management tools.
  • Manage activities related to assigned critical functions while adhering to Lean principles and process simplification methodologies.

Key Qualifications and Experience:

  • Prior experience in ATM hardware support is essential, along with the ability to manage back-office services.
  • A background in the financial or banking sector is preferred.
  • Experience in back-office financial services, technical support, call center, or help desk roles is required.
  • Solid understanding of Windows operating systems is necessary.
  • Demonstrated experience in ATM support and knowledge of ATM hardware is critical.

Pyramid Consulting, Inc. is a leading entity in the financial industry, and we are actively interviewing to fill this and other similar contract roles. We are committed to providing equal employment opportunities to all candidates and employees, prohibiting discrimination and harassment of any kind.



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