Technical Field Services Engineer

3 weeks ago


Grand Rapids, Michigan, United States VC3 Full time

About the Job:

We are seeking a Technical Field Services Engineer to join our team. As a Technical Field Services Engineer, you will be responsible for installing new hardware and software, providing training and education on technical standards, and troubleshooting and resolving technical issues on-site and remotely.

Salary: $65,000 - $85,000 per year

Job Overview:

VC3 is a data-driven company that leverages standard technologies and processes to deliver unique end results for our customers. Our teams combine technology, process, and people to ensure exceptional outcomes. As a Technical Field Services Engineer, you will work closely with our clients to identify and resolve technical issues and provide technical assistance and support.

Responsibilities:

  • Understand and maintain VC3's standards and processes that produce a predictable result for the customer.
  • Have full-time access to a vehicle, a valid driver's license, and no driving restrictions.
  • Provide technical assistance and support to VC3 clients on-site and remotely.
  • Install new computer hardware, software, and peripherals.
  • Train and educate VC3 clients on technical standards.
  • Troubleshoot and resolve technical issues that require an onsite presence with various technologies such as Windows Server, Microsoft Office 365, Virus and Security, TCP/IP, DHCP, DNS, and more.

Requirements:

  • KPI goals consistently met in Service Technician I or II roles.
  • 1-2 years relevant technical experience required OR 6 months experience in Service Technician I or II roles at VC3.
  • Microsoft 365 or Azure certifications highly desired.
  • Good problem-solving and decision-making skills; ability to understand and analyze complex issues.
  • Self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
  • At least 2 years relevant IT experience fully supporting and building customer environments.

Benefits:

  • National health insurance coverage with two plan options.
  • FSA (flexible spending account) for health and/or dependent care.
  • HSA (health savings account).
  • Vision and dental plans for you and your dependents.
  • 100% company-paid basic life and long-term disability insurance.
  • 401k with a company match.


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