Technical Field Services Engineer
3 weeks ago
About the Job:
We are seeking a Technical Field Services Engineer to join our team. As a Technical Field Services Engineer, you will be responsible for installing new hardware and software, providing training and education on technical standards, and troubleshooting and resolving technical issues on-site and remotely.
Salary: $65,000 - $85,000 per year
Job Overview:
VC3 is a data-driven company that leverages standard technologies and processes to deliver unique end results for our customers. Our teams combine technology, process, and people to ensure exceptional outcomes. As a Technical Field Services Engineer, you will work closely with our clients to identify and resolve technical issues and provide technical assistance and support.
Responsibilities:
- Understand and maintain VC3's standards and processes that produce a predictable result for the customer.
- Have full-time access to a vehicle, a valid driver's license, and no driving restrictions.
- Provide technical assistance and support to VC3 clients on-site and remotely.
- Install new computer hardware, software, and peripherals.
- Train and educate VC3 clients on technical standards.
- Troubleshoot and resolve technical issues that require an onsite presence with various technologies such as Windows Server, Microsoft Office 365, Virus and Security, TCP/IP, DHCP, DNS, and more.
Requirements:
- KPI goals consistently met in Service Technician I or II roles.
- 1-2 years relevant technical experience required OR 6 months experience in Service Technician I or II roles at VC3.
- Microsoft 365 or Azure certifications highly desired.
- Good problem-solving and decision-making skills; ability to understand and analyze complex issues.
- Self-motivated, detail-oriented, highly organized, and able to handle a variety of tasks and responsibilities in an efficient manner with a high level of quality.
- At least 2 years relevant IT experience fully supporting and building customer environments.
Benefits:
- National health insurance coverage with two plan options.
- FSA (flexible spending account) for health and/or dependent care.
- HSA (health savings account).
- Vision and dental plans for you and your dependents.
- 100% company-paid basic life and long-term disability insurance.
- 401k with a company match.
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