Technical Services Director

3 days ago


Grand Rapids, Michigan, United States Hope Network Full time

Hope Network Job Description

We're looking for a skilled Technical Services Team Lead to oversee our IT operations. This role requires strong leadership skills, technical expertise, and experience in managing teams.

About the Company

Hop Network is a prominent player in the healthcare sector, serving over 34,000 individuals annually. Our diverse workforce empowers us to meet the distinct needs of those we serve.

Job Responsibilities:

  • Assume a technical escalation role for a team of engineers and administrators.
  • Contribute to team priority setting and workload management.
  • Mentor and motivate staff, promoting open communication and a supportive environment.
  • Oversee our disaster recovery plan, collaborating with IT teams for testing and execution.
  • Encourage teamwork and transparency regarding challenges, successes, and areas for improvement.
  • Attend meetings, provide coaching, mentorship, and performance feedback.

Expected Salary: $85,000 - $110,000 per annum, depending on experience.

Required Qualifications:

  • Bachelor's degree in a relevant field (desired).
  • Microsoft, Cisco, Palo Alto, or cybersecurity certifications (highly valued); relevant work experience also acceptable.
  • At least 8 years of experience in systems and infrastructure roles.
  • 5 years' experience with VMware or similar virtualization solutions.
  • 5 years of experience in Windows environments (Active Directory, Azure, Server OS deployment, etc.).

Why Work with Us?

Our commitment to diversity and inclusivity allows us to effectively address the unique needs of our clients. If you're passionate about delivering exceptional care and making a difference, join our team today


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