Public Safety Officer II

Transform Lives with a Career in Public Safety

Job Title: Public Safety Officer II

Location: Trinity Hospital, Chicago, IL

Full Time; 2nd Shift

~Hours: 2pm-10:30pm

Key Responsibilities:

• Deliver exceptional security services with professionalism, fairness, and compassion, adhering to policies, procedures, and training. Foster trust with patients, visitors, and team members by presenting a professional, approachable, and service-oriented demeanor. Remain alert, observant, and ethical in all interactions.
• Perform routine security checks during interior and exterior patrols to ensure safety and security, including inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Provide assistance to team members, patients, and visitors by offering information, directions, and physical help.
• Prevent, respond to, and investigate workplace violence. Respond to service calls, such as combative or threatening patients or visitors and team member incidents. Serve as a primary resource for de-escalation techniques.
• Play a critical role in planning, preventing, practicing, and responding to emergencies such as lost or abducted infants/children, fire, and active threats. Respond immediately to emergency and crisis situations; physically intervene in accordance with training to situations that have a potential for injury.
• Investigate incidents that occur on Advocate Aurora property and complete timely and accurate reports. Address and escalate complaints to the appropriate leader and provide supporting documentation.
• Perform liaison rounding duties to cultivate close partnerships with all department and units. Deliver security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaison with state and local law enforcement and first responder agencies. Coordinate, brief, and monitor every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Assist as a training resource for the Department. Serve as the preceptor for probationary officers and implement their orientation, onboarding, and assessment, compile feedback, maintain training records for the department, train competencies for all officers. Prepare lesson plans for officers that do not meet training expectations. Serve as a field instructor when assigned, maintain instructor level certifications, and provide training in accordance with standards.
• Assist department leaders in administrative duties such as reviewing required reports and records to ensure quality and accuracy; inspect uniforms, equipment, supplies and material and report findings to the chain of command.
• Maintain current Department training standards in radio communications, verbal de-escalation, stabilization, CPR, application of clinical restraints, conducted energy weapon (Taser), to include training on any/all department-issued equipment and/or requirements identified in the Annual Training Plan.

Requirements:

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• A valid driver's license issued by the Division of Motor Vehicle.
• Firearm Owners Identification (FOID) Card issued by the Illinois State Police, OR Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ).
• Must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
• Certified in Conducted Energy Weapon (Taser) use within 90 days of hire and periodically thereafter.

Education and Experience:

• High School Diploma or GED
• 4 years of experience in a security or public safety role that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, staff and/or property, or completion of 30 credit hours in a Criminal Justice, Police Science, or similar course of study from an accredited college or university and 3 years' work experience with 1 year of experience in a security/safety role.

Knowledge, Skills, and Abilities:

• Illinois team members must have completed State of Illinois 40-hour armed course with semi-automatic pistol endorsement.
• Willingness to carry a department authorized firearm while on duty. The firearm and level III holster must be purchased upon hire, supplied, and maintained by the Officer as outlined in the Public Safety Firearms Policy and approved by the Department Range Masters.
• Required annually to achieve a passing score of 70% or greater on the State of IL Mandatory Annual Active Duty and Retired Officer Handgun Qualification Course of Fire, un-assisted. Probationary Officers must complete range qualification within their 90-day probationary period and must attend the first qualification date within their probationary period.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with employees, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work such (Microsoft Word, Excel, navigating a web page, and database entry).
• Ability to defend self and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to detain a non-cooperative person who is committing a criminal act or fleeing and possess the ability to physically restrain a person against their will.
• Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
• Ability to communicate via radio and telephone with clear diction without impediments.
• Must have the ability to interact appropriately with all team members, patients and visitors, especially under difficult circumstances.

Physical Requirements and Working Conditions:

• Must sit, stand, walk, and drive throughout the workday and must lift up to 35 lbs. occasionally. Must be able to push/pull with 35 lbs. of force. Must possess the hand strength, dexterity, and ability to safely operate a firearm. Must perform all functions of operating, loading/un-loading, breaking down and cleaning a firearm un-assisted and without assist devices.
• Have 20/20 vision in both eyes or correctable to 20/20 with corrective lenses in both eyes.
• May be exposed to mechanical, electrical, chemical, explosive, and radiation hazards. Protective clothing must be worn as necessary.
• Operates all equipment necessary to perform the job.
• Frequent exposure to aggressive behavior and emotionally charged situations.
• Must be able to handle personal stress and possible violence.
• Must be physically fit and able to walk all areas of the facilities and grounds, to restrain those who need restraint and be able to assist nursing staff with lifting patients of all sizes.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.