Customer Service Representative

1 day ago


Hawthorne, California, United States Sun Pharmaceutical Industries, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Sun Pharmaceutical Industries, Inc. This role will be responsible for providing exceptional customer service to Chain, Wholesale, Distributor, and Mass Merchandiser customers for our Generic Rx sales divisions.

Key Responsibilities
  • Establish and maintain strong relationships with customers and sales field representatives to drive business growth.
  • Handle a high volume of customer inquiries, including sales order tracking, in-stock questions, and product-related concerns.
  • Analyze situations, investigate problems, and determine solutions to ensure customer satisfaction.
  • Review and analyze customer scorecards and service levels to identify and resolve any issues that may negatively impact our service levels.
  • Liaise with Accounts Receivable, Pricing, and Contracts to resolve pricing and deduction-related issues.
  • Interact daily with logistics and warehouse teams to ensure customer orders and inventory levels are accurate.
  • Monitor sales trends and create reports using SAP to support field sales customer visits.
  • Run weekly reports on orders placed for top customers.
  • Navigate customer website portals for sales, scorecards, and deduction issues.
  • Collaborate with Regulatory and Quality Assurance teams to ensure customer requirements are met.
Requirements
  • College preferred.
  • A minimum of one to two years of customer service experience in a non-call center environment, preferably in the pharmaceutical or chemicals industry.
  • Excellent verbal and written communication skills.
  • Detail-oriented with good time management skills.
  • Strong computer skills, including Excel and SAP experience.
  • Positive customer service attitude with a pleasant and professional phone manner.
Working Conditions

This is a 40-hour standard workweek with occasional overtime, as required.



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