Member Service Representative

5 days ago


Hawthorne, California, United States Jobs for Humanity Full time
About the Role

We are seeking a highly skilled and motivated Member Service Representative to join our team at Jobs for Humanity. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving any issues they may have.

Key Responsibilities
  • Analyze and resolve problems and discrepancies related to member accounts and loans
  • Assist members with submitting consumer and mortgage loan applications
  • Counsel members about our financial products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross-sell products and increase product penetration
  • Perform platform banking functions
  • Assist lower-level team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with branch office vault opening, closing, and balancing procedures
  • May serve as a branch office and/or ATM vault custodian
Requirements
  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts, and services
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning, and time management skills
  • Effective research, analytical, and problem-solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy, and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high-production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills
Desired Qualifications
  • Experience in member/customer service preferably in a call center, retail banking, or financial institution
  • Experience in working in a credit union environment
What We Offer

We offer a competitive salary and a comprehensive benefits package, including health insurance, retirement savings, and paid time off. We are an equal opportunity employer and value diversity in the workplace.



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