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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Neo Enterprise team as a Community Outreach Trainee. As a key member of our sales team, you will be responsible for delivering exceptional customer service and support, while also driving sales growth and revenue.
Key Responsibilities:
- Customer Service: Serve as the primary point of contact for customers, providing timely and effective support to ensure a seamless and positive experience.
- Sales and Upselling: Identify and seize opportunities to promote additional products or services to customers, while maintaining a comprehensive knowledge of our offerings.
- Relationship Building: Build and maintain strong relationships with customers, understanding their needs and preferences to offer personalized recommendations and drive sales growth.
- Collaboration: Work closely with the sales team to meet or exceed sales targets, actively participating in sales initiatives and promotions.
- Account Management: Process sales orders and manage customer accounts, ensuring accuracy and timely follow-up.
Requirements:
- Customer Service Experience: Proven experience in customer-facing roles, demonstrating strong communication and interpersonal skills.
- Sales and Negotiation: Results-driven mindset with a passion for meeting and exceeding sales targets, and strong negotiation and persuasive skills to drive sales conversions.
- Technical Skills: Proficiency in using CRM systems, sales software, and standard office applications.
- Organizational Skills: Strong organizational skills and ability to multitask in a fast-paced environment.
About Neo Enterprise:
We are a dynamic and innovative company dedicated to delivering exceptional customer experiences and driving business growth. Our team is passionate about making a difference and we are committed to fostering a culture of excellence and collaboration.
