Hospitality Service Representative
1 week ago
Hospitality Service Representative
Location: Houston, TX, US
Company Overview:
Wyndham Hotels & Resorts is a leading global hotel franchisor and management company, operating a diverse portfolio of brands across thousands of properties worldwide. We are committed to providing exceptional experiences for our guests and supporting our hotel owners in delivering quality service.
Position Summary:
The Hospitality Service Representative plays a crucial role in ensuring a welcoming and efficient experience for all guests from the moment they arrive until their departure. This position is essential in maximizing guest satisfaction while also contributing to the hotel's revenue and occupancy goals.
Key Responsibilities:
- Deliver outstanding service to guests during check-in, throughout their stay, and at checkout.
- Maintain a friendly and professional demeanor at all times.
- Effectively communicate with guests and team members to address inquiries and resolve issues.
- Handle guest check-ins and checkouts with efficiency and courtesy.
- Manage the operation of the PBX console and ensure adherence to hotel standards.
- Assist with the delivery of packages, mail, and messages to guests.
- Stay informed about hotel services, amenities, and local attractions to provide accurate information to guests.
- Follow cash handling and credit policies diligently.
- Participate in required training and meetings to enhance service delivery.
Qualifications:
High School diploma or equivalent is required, with college coursework in a related field being advantageous. Previous experience in hospitality or customer service is preferred. Proficiency in computer systems and a strong customer service background are essential.
Physical Requirements:
This role may require flexible hours and the ability to stand for extended periods. Candidates should be able to lift and carry light objects as needed.
Join Our Team:
At Wyndham Hotels & Resorts, we value our team members and strive to create a supportive work environment. We are an Equal Employment Opportunity Employer, committed to diversity and inclusion.
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