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Customer Service Representative

2 months ago

Houston, Texas, United States Aimbridge Hospitality Full time
Job Summary

The Customer Service Representative is responsible for providing exceptional service to guests and ensuring a positive dining experience. This role involves accepting payment for food and beverages, making proper change, and assisting the Host/Hostess in the prompt greeting and seating of all guests.

Responsibilities
  • Customer Service
    • Approach all encounters with guests and employees in a friendly and service-oriented manner.
    • Be attentive to guests' needs and assist in providing a pleasant dining experience.
    • Communicate effectively and courteously with guests and colleagues.
  • Operational Tasks
    • Collect money and/or credit cards from guests and servers and make correct change.
    • Operate the approved credit card machine.
    • Prepare cashier report at end of shift.
    • Payout servers' and service attendants' tips if applicable.
  • Team Collaboration
    • Assist servers and host/hostess in the serving of guests as needed.
    • Ensure quality control of menus with regard to cleanliness and appearance.
    • Attend meetings/training as required by management.
Requirements
  • Education and Experience
    • High School diploma or equivalent and/or related experience in a hotel or a related field preferred.
  • Skills and Abilities
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must be able to multi-task.
    • Must be able to show initiative in job performance.
    • Must be able to work with and understand financial information and data.
Benefits
  • Competitive Compensation
    • Competitive hourly rate.
  • Benefits Package
    • Medical, dental, and vision coverage.
    • Short-term and long-term disability income.
    • Term life and AD&D insurance.
    • Paid time off.
    • Employee assistance program.
    • 401(k) retirement plan.