Hospitality Specialist
7 days ago
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at LBA Hospitality. As a key member of our front-line staff, you will be responsible for delivering exceptional guest experiences and ensuring that our hotel's high standards are consistently met.
Key Responsibilities- Guest Service
- Provide warm and welcoming greetings to guests, ensuring a positive first impression of our hotel.
- Register guests, assign rooms, and maintain guest privacy while accommodating special requests when possible.
- Sales and Marketing
- Promote and sell hotel services and amenities to guests, highlighting the benefits and value of our offerings.
- Encourage repeat business by offering to take future reservations and providing recommendations for alternate same-brand products.
- Communication and Teamwork
- Communicate effectively with guests, colleagues, and other departments to ensure seamless service delivery.
- Collaborate with housekeeping and other departments to address guest requests and concerns.
- Administrative Tasks
- Process guest payments, handle cash, checks, and credit card transactions accurately and efficiently.
- Check all credit cards for validity before the end of the shift.
- Education and Experience
- High school diploma or equivalent required; prior experience in customer service, sales, or a related field preferred.
- Skills and Abilities
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Strong problem-solving and conflict resolution skills, with a focus on finding solutions that meet guest needs.
- Ability to work in a fast-paced environment, with a high level of energy and enthusiasm.
- Basic computer skills, with the ability to learn and use our property management system.
- Physical Demands
- Ability to stand for long periods, walk, and move around the hotel as needed.
- Ability to lift and carry up to 30 pounds, with occasional lifting of heavier objects.
This role requires a high level of flexibility, with the ability to work a variety of shifts, including evenings, weekends, and holidays. You must be able to maintain a professional image and demeanor at all times, even in challenging situations.
What We OfferWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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