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Guest Services Representative

2 months ago

Houston, Texas, United States Pathfinder Hospitality Full time

Hotel Front Desk Agent

We are looking for a dedicated Hotel Front Desk Agent who is enthusiastic about delivering outstanding customer service and ensuring a pleasant experience for our visitors.

About Pathfinder Hospitality: Our organization is committed to providing exceptional service to our guests. We uphold values such as accountability, teamwork, empowerment, innovation, integrity, passion, and transparency.

Essential Qualifications:

  • Experience in customer service
  • Strong verbal and written communication skills
  • Effective problem-solving skills
  • Proficient in computer applications

Key Responsibilities:

  • Serve as a representative of the hotel brand
  • Welcome guests warmly and assist with the check-in and check-out processes
  • Handle payments and manage reservations
  • Respond to guest inquiries and resolve issues
  • Keep accurate records and manage room assignments
  • Promote hotel facilities and services
  • Foster a supportive team atmosphere

Compensation: $14 - $15 per hour

We provide a variety of benefits, including paid holidays, flexible paid time off, health insurance, and more for both full-time and part-time employees. Become a part of our mission to deliver exceptional service to our guests and team members.