Guest Services Representative

1 week ago

Houston, Texas, United States Sage Hospitality Full time

About Us:

At Sage Hospitality Group, we take pride in our commitment to excellence and our dedication to creating memorable experiences for our guests. Our properties reflect the rich history and vibrant culture of their locations, celebrating the spirit of hospitality and community.

Position Overview:
We are seeking a Front Desk Agent/PBX Operator to become a vital part of our outstanding guest service team. The ideal candidate will possess a minimum of 6 months of experience in a front desk role within a luxury hotel environment and be adept in utilizing the OnQ property management system. If you have a passion for delivering exceptional hospitality experiences, we would love to hear from you.

Key Responsibilities:

  • Deliver a warm and inviting arrival experience for guests, ensuring they feel a sense of luxury and comfort from the moment they step in.
  • Efficiently manage the check-in and check-out processes, including payment handling and accurate use of the OnQ system.
  • Address guest inquiries, requests, and special arrangements with meticulous attention to detail.
  • Promote and upsell hotel services, amenities, and packages to enhance the overall guest experience.
  • Maintain the cleanliness and organization of the front desk area to uphold our luxury standards.
  • Collaborate with various hotel departments to meet guest needs and resolve any issues promptly.
  • Possess a thorough knowledge of the hotel's facilities, services, and local attractions.
  • Ensure security and privacy standards are upheld to guarantee guest safety and confidentiality.
  • Foster a friendly, professional, and luxury-oriented atmosphere for all guests.
  • Perform additional duties as required.

Qualifications:

  • At least 6 months of front desk experience in a luxury hotel setting.
  • Proficient in the OnQ property management system.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving abilities and adaptability in a fast-paced environment.
  • Impeccable grooming and professional appearance.
  • Willingness to work various shifts, including evenings, weekends, and holidays.
  • High school diploma or equivalent; a degree in hospitality or a related field is preferred.
  • Certification in hotel front desk operations is a plus.

Physical Requirements:

  • Ability to read written communications and operate a monochrome computer screen.
  • Proficient in using computers, calculators, and telephone systems for cash handling and paperwork.
  • Capable of following verbal and written instructions and managing multiple tasks simultaneously.
  • 90% of the shift involves standing; bending and kneeling are required for filing.
  • Must be able to navigate all areas of the hotel to assist guests.
  • Occasional lifting and carrying of files and office items up to 25 lbs.

Work Environment:
The role involves prolonged standing at an indoor, climate-controlled workstation under fluorescent lighting.

Benefits:

  • Comprehensive health and dental insurance.
  • 401(k) retirement savings plan.
  • Generous paid time off and holidays.
  • Opportunities for career advancement.
  • Employee discounts on hotel stays.
  • Ongoing training and development programs.
  • Tuition reimbursement and more.

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