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Guest Services Coordinator

2 months ago

Bronx, New York, United States Compass Group USA Full time
Guest Services Coordinator

Position Overview:
The Guest Services Coordinator plays a pivotal role in delivering exceptional customer service. This position is responsible for creating a warm and welcoming atmosphere for all visitors from the moment they arrive until their departure. Our ideal candidate will be dedicated to ensuring that every guest has a memorable experience.

Key Responsibilities:
  • Exhibit a genuine enthusiasm for customer service, consistently striving to exceed guest expectations.
  • Provide a friendly and courteous welcome to all guests upon their arrival.
  • Maintain a positive demeanor and professional rapport with guests, utilizing their names when possible.
  • Efficiently manage visitor entries using the designated system to generate visitor passes.
  • Review and update the visitor list daily to ensure accuracy and readiness.
  • Engage actively with guests, identifying their needs and responding promptly to requests.
  • Escort guests to their designated areas as necessary.
  • Communicate with professionalism, ensuring accurate information is conveyed.
  • Maintain a proactive and positive attitude in all interactions with guests and team members.
  • Collaborate effectively with colleagues and vendor teams, taking ownership of assigned tasks.
  • Adapt to changing business priorities and assist as needed during peak periods.
  • Conduct regular checks of the lobby area for maintenance issues and report them accordingly.
  • Prepare for large group arrivals by reviewing the visitor schedule and flagging significant events.
  • Work closely with security personnel to understand visitor management protocols and emergency procedures.
  • Ensure the lobby area is always maintained to the highest standards of cleanliness and professionalism.
  • Anticipate guest needs and follow up to consistently exceed their expectations.
  • Stay informed about local attractions and points of interest to assist guests effectively.

Preferred Qualifications:
  • Experience in corporate or hotel hospitality, particularly in guest services.
  • Familiarity with basic front office operations to assist guests with inquiries.
  • Ability to thrive under pressure while managing multiple guest requests.
  • Strong organizational skills with the capability to prioritize tasks in a fast-paced environment.
  • Maintain composure in stressful situations while providing a welcoming atmosphere.
  • Flexibility to work varied hours, including evenings and weekends.
  • Professional appearance and demeanor, creating a five-star impression daily.
  • Willingness to adapt to additional responsibilities as needed.
  • 1-5 years of relevant experience; CPR certification is a plus.

Company Overview:
Compass Group USA is committed to providing equal opportunities to all applicants and associates, ensuring fair treatment based on abilities and experience. We welcome applications from all qualified candidates, including those with a criminal history, in accordance with applicable laws. Join us in delivering exceptional service and making a difference in the hospitality industry.