Clinical Services Program Coordinator

2 weeks ago

Sacramento, United States Northern California Behavioral Health System Full time

POSITION TITLE:
Clinical Program Manager


Below is a comprehensive overview of the qualifications and responsibilities expected from candidates for this role.

REPORTS TO (TITLE): Director of Clinical Services

POSITION SUMMARY:
Assists the Director of Clinical Services in overseeing treatment program development, case management, and evaluating the overall effectiveness of clinical services and discharge planning within the facility.

PRIMARY RESPONSIBILITIES:

Conduct audits of patient charts to ensure adherence to all treatment plan requirements, including regular reviews and updates with patients, as evidenced by patient signatures, initials, and dates of completion.

Manage the workload of clinical and case management staff, prioritizing assignments, assessing performance, interpreting and enforcing policies and procedures, resolving conflicts, and collaborating with HR for disciplinary actions when necessary.

Participate in relevant meetings in the absence of the Director of Clinical Services.

Identify areas for improvement and propose changes to enhance program performance and services, including training and interventions based on evidence-based practices.

Maintain effective professional relationships and communication with both internal and external stakeholders across multidisciplinary teams.

Provide consultation and support for complex cases as needed.
Offer clinical supervision to clinicians pursuing licensure.
Adhere to the organization's ethical standards and customer service expectations.

QUALIFICATIONS:
Education and Experience:
Master's Degree in Psychology, Social Work, Marriage and Family Therapy, or a closely related field.

A minimum of three years of experience in behavioral health, with at least two years in a supervisory or managerial capacity, preferably in an inpatient setting serving individuals with severe mental illness.

Current licensure as LMFT, LCSW, or LPCC in good standing with the relevant licensing board. Candidates currently enrolled in a Ph.D./Psy.D. Intern School Program may be considered on a case-by-case basis with approval from the CEO.
Current CPR and Handle With Care (HWC) certification or completion during the initial orientation period.

SKILLS AND COMPETENCIES:
Maintain patient confidentiality at all times.
Demonstrate sensitivity and willingness to engage with individuals from diverse social, cultural, economic, and educational backgrounds.
Proficient in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Exhibit strong organizational skills with the ability to prioritize tasks, work independently, manage multiple responsibilities, and meet deadlines.
Possess excellent written and verbal communication skills.
Demonstrate sound judgment, problem-solving abilities, and decision-making skills.
Commit to collaborative work while also possessing the ability to lead, influence, and motivate others.
Adapt to a fast-paced, growing organization.

PHYSICAL DEMANDS:
While performing the duties of this role, the employee is frequently required to:

Utilize standard office equipment and access, input, and retrieve information from a computer.

Employ manual dexterity and wrist-finger speed to perform repetitive tasks efficiently over extended periods.

Communicate effectively in person or via telephone in a manner that is understandable to a diverse audience.

Follow verbal and written instructions with attention to detail and accuracy.

Perform complex mental functions and basic arithmetic; interpret intricate laws, regulations, and policies; collect, interpret, and analyze complex data and information.


VISION:
Ability to see details of objects at close range.
Coordinate multiple tasks simultaneously.
Reach in various directions.

Sit or stand for extended periods and move throughout the work area regularly.

Lift up to ten (10) pounds.

BENEFITS:
Medical
Vision
Dental
401(k)
3.5 Weeks Paid Time Off
$25,000 Life insurance policy provided at no cost to the employee.

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