Customer Service and Support Professional

4 days ago


Parsippany, New Jersey, United States Careers Full time
Overview

Business Credentialing Services (BCS) is a rapidly growing technology company in the supply chain risk management space. Our cloud-based compliance platform helps large Fortune 500 companies reduce their risk exposure by systematically verifying Vendors/Suppliers they do business with.


About the Role

We are seeking an experienced Customer Service and Support Professional to join our dynamic team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving inquiries and issues promptly, and ensuring seamless onboarding experiences for new users.


Responsibilities
  • Provide timely and effective support to clients via phone, email, and online chat, addressing their concerns and resolving issues efficiently.
  • Work closely with the Product Manager to gather valuable feedback from customers, refining our product offerings and improving overall user experience.
  • Collaborate with cross-functional teams to resolve technical issues and implement process improvements.
  • Maintain accurate records of client interactions and update CRM software as necessary.

Requirements
  • At least 1 year of experience in a customer-facing role, preferably in sales or customer service.
  • Familiarity with CRM software and modern tools.
  • Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.

What We Offer
  • A competitive salary of $32,000 - $65,000 per year, based on experience.
  • Performance-based bonus of up to 8% of monthly sales.
  • Comprehensive medical coverage through Blue Cross/Blue Shield.
  • 401(k) plan with company matching up to 4%.
  • Paid holidays and PTO.
  • Flexible hours with the option to work from home 3 days a week.


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