Customer Service and Support Professional
4 days ago
Business Credentialing Services (BCS) is a rapidly growing technology company in the supply chain risk management space. Our cloud-based compliance platform helps large Fortune 500 companies reduce their risk exposure by systematically verifying Vendors/Suppliers they do business with.
About the Role
We are seeking an experienced Customer Service and Support Professional to join our dynamic team. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, resolving inquiries and issues promptly, and ensuring seamless onboarding experiences for new users.
Responsibilities
- Provide timely and effective support to clients via phone, email, and online chat, addressing their concerns and resolving issues efficiently.
- Work closely with the Product Manager to gather valuable feedback from customers, refining our product offerings and improving overall user experience.
- Collaborate with cross-functional teams to resolve technical issues and implement process improvements.
- Maintain accurate records of client interactions and update CRM software as necessary.
Requirements
- At least 1 year of experience in a customer-facing role, preferably in sales or customer service.
- Familiarity with CRM software and modern tools.
- Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
What We Offer
- A competitive salary of $32,000 - $65,000 per year, based on experience.
- Performance-based bonus of up to 8% of monthly sales.
- Comprehensive medical coverage through Blue Cross/Blue Shield.
- 401(k) plan with company matching up to 4%.
- Paid holidays and PTO.
- Flexible hours with the option to work from home 3 days a week.
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