Customer Service Representative

5 days ago


Parsippany, New Jersey, United States ShopRite Full time

Job Description:
As a Customer Service Representative at ShopRite of Parsippany, you will be the face of our brand, interacting with customers and providing them with exceptional service. You will be responsible for answering questions, addressing concerns, and resolving issues in a timely and professional manner.

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Key Responsibilities:
Greet customers warmly and respond to their inquiries in a friendly and courteous manner;
Provide accurate and up-to-date information about products, services, and promotions;
Resolve customer complaints and concerns in a fair and satisfactory manner;
Work collaboratively with other departments to achieve sales goals and drive business growth;

Requirements:
High school diploma or equivalent required;
1+ year of experience in customer service or a related field preferred;
Strong communication and problem-solving skills;
Ability to work in a fast-paced environment and meet deadlines;
Proficiency in basic math and computer skills;

About Us:
ShopRite is a leading retailer of grocery products and services, committed to providing our customers with the best shopping experience possible. Our goal is to create a welcoming and inclusive environment that meets the diverse needs of our community.

Compensation and Benefits:
$40,000 - $50,000 per year, depending on experience;
Comprehensive benefits package, including medical, dental, and vision insurance;
401(k) retirement plan with company match;
Paid time off and holidays;
Opportunities for career advancement and professional growth;



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