Customer Service Specialist

4 weeks ago


Parsippany, New Jersey, United States Careers Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our growing Customer Care team. As a Customer Service Specialist, you will play a critical role in providing exceptional support to our clients, ensuring their needs are met, and helping them achieve success with our software.

The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team. If you are passionate about delivering outstanding customer experiences and have a knack for building strong relationships, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

  • Provide timely and effective support to customers through various channels, including phone, email, and chat.
  • Resolve customer complaints and concerns in a professional and courteous manner.
  • Work collaboratively with internal teams to resolve complex issues and improve overall customer satisfaction.

Requirements:

  • 1-2 years of experience in customer service or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer:

  • $16 hourly base pay.
  • Performance-based bonus - 8% of sales paid monthly.
  • Company laptop provided.
  • Medical coverage through Blue Cross/Blue Shield for full-time employees.
  • 401(k) with company matching up to 4%.
  • Paid holidays and PTO.
  • Flexible hours, with ability to work from home 3 days per week.
  • Growth opportunities within the company.


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