Order Management and Customer Support Expert
3 weeks ago
Job Description: Order Management and Customer Support Expert
Elite Partners LLC is looking for an experienced customer service representative to join our e-commerce team. As an Order Management and Customer Support Expert, you will be responsible for handling customer inquiries, resolving technical issues, and providing product information.
Responsibilities:
- Handle customer inquiries and complaints in a timely and professional manner
- Provide detailed information about our products and services
- Process orders accurately and efficiently
- Update inventory levels and collaborate with the warehouse team
- Use the internet to research solutions and information to resolve customer issues
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of our evolving products and services
- Answer customer inquiries related to products, online orders, and warranty services
- Initiate and implement corrective actions as needed
Requirements:
- 1-2 years of customer service experience
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment
- Proficiency in Microsoft Office
What We Offer:
- Estimated salary: $32,000 - $36,000 per year
- Medical and dental benefits
- 401K and pension plan
- Merit-based bonuses
- Paid holidays, vacations, and sick time
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