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Customer Experience Representative
2 months ago
We are seeking a highly skilled Customer Experience Representative to join our team at BrandsMart. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.
Key Responsibilities- Handle customer complaints and issues in a professional and courteous manner.
- Process customer returns and exchanges in accordance with company policies.
- Assist customers with inquiries and provide solutions to their problems.
- Receive and document customer merchandise for repairs and prepare for transport to the BrandsMart Service Corporation Center.
- High school diploma or equivalent required.
- Prior returns experience is required.
- Prior supervisory experience is preferred.
- Fluency in English (or other language as may be required for one specific location) is required.
- Competitive hourly rate of $13.00.
- Opportunity for advancement and professional growth.
- Excellent benefits package, including medical, dental, and vision insurance.
- 401(k) plan with contribution matching.
- Paid time off, including vacation days, sick days, and holidays.
BrandsMart is a leading consumer electronics and appliance retailer in the Southeast United States. We are committed to providing our customers with a unique shopping experience and our team members with a positive and supportive work environment.
