Customer Service Representative

3 weeks ago

West Palm Beach, Florida, United States Fairway Lawns Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Fairway Lawns. As a Customer Service Representative, you will be responsible for providing exceptional customer service and accurate data entry to ensure our customers receive the best possible experience.

Key Responsibilities:

  • Assist with routes daily
  • Monitor drivers and their routes
  • Schedule and confirm appointments for routes created
  • Prepare paperwork for the following day's routes
  • Communicate with dispatch and contact customers when needed
  • Communicate with Drivers/Teams to assess their route scheduled and timing of services
  • Respond to customer inquiries/call logs via phone, email, and texting in a timely and professional manner
  • Assist customers with product inquiries, order status updates, and other related issues
  • Accurately input and update customer information, order details, and other relevant data into the company's system(s)
  • Review and verify customer new sales data for accuracy and completeness to ensure that all information is up-to-date and error-free
  • Communicate with other departments to coordinate and resolve customer issues and order discrepancies
  • Collaborate with the Customer Service and Dispatch Team to improve and streamline processes and procedures
  • Maintain a positive and professional attitude towards customers and colleagues at all times
  • Meet or exceed performance metrics such as response time, accuracy, and customer satisfaction ratings (Voice of the Customer)
  • Identify and assess customers' needs to achieve satisfaction
  • Engage in cross-selling and upselling of products to existing customers
  • Manage large amounts of inbound and outbound customer service calls
  • Assist with other administrative or branch tasks as needed

Requirements:

  • High school diploma or equivalent
  • 1+ years previous experience in customer service and data entry preferred
  • Bilingual preferred but not required
  • Demonstrated excellent written and verbal communication skills
  • Strong attention to detail and accuracy
  • Ability to multi-task and prioritize workload in a fast-paced environment
  • Positive and professional attitude with a willingness to learn and adapt to change
  • Ability to work independently and as part of a team
  • Ability to lift up to 15 pounds at a time and sit at a desk working on a computer for prolonged periods of time with or without reasonable accommodation
  • Strong problem-solving skills with the ability to identify and resolve issues quickly

About Us:

Fairway Lawns is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We are proud to be a drug-free workplace and are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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