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Customer Service Representative

2 months ago

Scottsdale, Arizona, United States Fresh Form Draft Full time

Job Title: Customer Service Representative

Job Summary: Fresh Form Draft is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service department, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring a positive customer experience.

Key Responsibilities:

  • Handle Customer Inquiries: Respond to customer inquiries regarding products, services, and account information in a timely and professional manner.
  • Resolve Customer Complaints: Investigate and resolve customer complaints in a fair and efficient manner, escalating complex issues to the appropriate department when necessary.
  • Document Customer Interactions: Accurately document all customer interactions in our customer relationship management (CRM) system.
  • Meet Performance Metrics: Meet or exceed call center performance metrics, such as response time, call resolution, and customer satisfaction.

Requirements:

  • Customer Service Experience: Previous experience in a customer service role is preferred.
  • Communication Skills: Strong communication and active listening skills are essential for success in this role.
  • Problem-Solving Skills: Ability to handle difficult customers and stressful situations with patience and professionalism.
  • Technical Skills: Proficiency in using CRM software and basic computer applications.

Benefits:

  • Health Insurance: Comprehensive health insurance package.
  • Retirement Benefits: Retirement benefits package, including 401(k) or equivalent.
  • Paid Time Off: Generous paid time off policy, including vacation and sick leave.
  • Flexible Work Hours: Flexible work hours, if applicable.
  • Professional Development Opportunities: Opportunities for professional development and growth within the company.