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Customer Service Representative

2 months ago


Scottsdale, Arizona, United States Fox Factory Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers and dealers, ensuring a seamless and satisfying experience.

Key Responsibilities
  • Customer Support: Provide professional assistance to customers and dealers via phone, email, and chat, addressing their inquiries, resolving issues, and offering solutions.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including bikes, accessories, and the cycling industry, to offer expert advice and recommendations.
  • Team Collaboration: Work closely with other departments to resolve issues, improve customer experience, and drive business growth.
  • Order Management: Manage and process customer and dealer orders, providing accurate and timely information, and ensuring seamless order fulfillment.
  • Relationship Building: Establish and maintain positive relationships with customers, dealers, and internal stakeholders, fostering a culture of trust, respect, and open communication.
Requirements
  • Education: High School Diploma or equivalent.
  • Experience: Understanding of the bicycle industry is a plus.
  • Skills: Excellent communication, problem-solving, and customer service skills, with the ability to multitask, prioritize, and manage time effectively.
  • Knowledge: Basic to advanced MS Office expertise, with a focus on Excel.
About Us

Fox Factory is a leading manufacturer of high-performance products and systems for the cycling and powersports industries. We are committed to delivering exceptional customer experiences, innovative products, and a positive work environment. If you are a motivated and customer-focused individual who is passionate about the cycling industry, we encourage you to apply for this exciting opportunity.