Patient Services Coordinator
2 days ago
We are seeking a highly organized and detail-oriented Patient Services Representative to join our team at Family Health Source Medical Centers. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.
Key Responsibilities
- Maintain patient confidentiality and handle sensitive information with discretion.
- Answer incoming calls and respond to patient inquiries in a professional and courteous manner.
- Verify patient information and update records as necessary.
- Schedule appointments and testing/referrals according to our policies and procedures.
- Confirm appointments and notify patients of any changes or cancellations.
- Perform insurance eligibility verification and obtain necessary signatures for consent.
- Document phone calls and conversations with patients in their records.
- Assist with data entry and maintain accurate and up-to-date records.
- Provide excellent customer service and respond to patient concerns in a timely and professional manner.
Requirements
- High school diploma or equivalent required; 2+ years of medical office or customer service experience preferred.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent communication and interpersonal skills.
- Knowledge of medical billing and collection practices, CPT and ICD-10 coding, and basic medical terminology.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Working Conditions
This is a full-time position that requires the ability to work varying hours, including evenings and weekends, as needed. The ideal candidate will be able to lift up to 30 pounds, stand for long periods, and use a computer for extended periods.
What We Offer
Family Health Source Medical Centers offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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