Service Advisor
6 days ago
Job Summary:
We are seeking a highly organized and customer-focused Service Advisor to join our team at Chevrolet of Milford. As a Service Advisor, you will be responsible for overseeing service repair orders and ensuring that customers receive prompt, courteous, and effective service.
Key Responsibilities:
- Oversee service repair orders and flow of the service lane to ensure efficient and effective service delivery
- Take ownership of the customer's experience by carrying out additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in-person, to ensure the customer does not get mishandled
- Answer technical questions about vehicle problems, warranties, services, and repairs
- Maintain a high level of customer satisfaction and ensure that customer success index is at or above company standards
- Must be organized, thorough, and handle repair orders from opening to closing
- Reinforce company policies and adhere to company standards
- Encourage compliance with applicable laws and regulations
- Maintain good working relationships with factory representatives and foster positive employee relations
- Must have an understanding of warranty process, closing repair orders correctly, and keeping customers updated with repairs
Requirements:
- Organized and friendly personality
- Fantastic communication skills with customers
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
- Nissan/Infinity experience a plus
- Reynolds experience is a must
Equal Opportunity Employer:
Chevrolet of Milford is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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