Senior Consultant

3 weeks ago

Little Ferry, New Jersey, United States Legion Technologies Full time
Job Overview As a Senior Consultant at Legion Technologies, you will play a key role in leading the evolution of our implementation methodology, learning from our experiences and ensuring that our Consultants are achieving a level of consulting certification that promotes the goals of our customers, as defined within a statement of work. This is an individual contributor role that is focused on leading the customer to implement well-designed workforce management solutions that streamline operational efficiency. During implementation, you will be configuring, testing, delivering the system and supporting customer training. Responsibilities and Duties * Promote the evolution of the Legion Implementation Methodology and implement approaches that support Agile standards for cloud delivery solutions * Manage multiple concurrent enterprise projects, leading all implementation project phases * Ensure a smooth implementation and adoption of the Legion platform, providing a seamless journey and business results that drive customer success * Configure Legion products according to the solution blueprint * Provide configuration reviews and configuration knowledge transfers to the customer * Assist customers with software testing along with roll-out activities such as data loads and system initialization * Deliver live customer training for areas such as training the trainer for administrators and store managers * Lead and facilitate discussions and workshops with the customer * Oversee configuration documents, tools, and methodologies including but not limited to solution blueprint, enterprise configuration worksheet, etc. * Define, manage, and deliver on customer expectations throughout the implementation process * Work with teams within Legion to ensure implementation timelines and support SLAs are met * Advocate customer needs within Legion to ensure the product continues to improve on behalf of your customer * Be familiar with compliance and labor laws and how they impact customers * Complete ongoing education to further develop the skills and knowledge necessary for continued success, including industry trends, technology, and the Legion product Customer Centric Consulting * Providing leading practices to ensure customers are maximizing the value of their Legion solution * Actively set and manage expectations * Continually acquire knowledge about our customers and solutions to grow adoption * Comfortable communicating in considerably demanding situations internally and externally to all levels of colleagues and peer groups in ways that support problem-solving and planning Consulting Practices * Implement processes that support the efficient execution of phases within the Legion value-driven implementation methodology * Define consulting leading practices and create a strategy that may include product certification and consultant training supported by the Training & Enablement Manager * Work with the Operations and Solution Architecture to support a Center of Excellence designed to improve organizational performance, maintain standards for consulting, and establish a document repository, governance, and coaching space for consultants * Understand and prevent scope creep * Use Legion project management tools to manage configuration tasks assigned within the implementation project plan Product Expertise * Product expert in core Legion modules * Maintain core product expertise for end users and configuration * Grow product knowledge through regular release training * Communicate upcoming release themes and dates to the customer * Identify, report, and prioritize bugs & enhancements This role requires a strong understanding of workforce management planning and a passion for helping customers adopt new AI technology. If you are a career-driven individual looking to grow in a fast-paced startup, this may be the perfect opportunity for you.

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