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Customer Service Representative

2 months ago

Baltimore, Maryland, United States Grid One Solutions Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Grid One Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities
  • Handle customer complaints and inquiries in a professional and efficient manner.
  • Determine the nature of customer call requests and respond with the appropriate course of action.
  • Responsible for handling call requests from Field Service Techs.
  • Documents all transactions by using the proper tracking processes and reports.
  • Data Entry.
Requirements
  • Must be 18 years of age or older.
  • Bilingual - Fluent in English & Spanish.
  • Proficient with Microsoft Office.
  • Able to write, read and comprehend written and verbal job instructions/information.
  • Must be able to communicate with others in a positive, cooperative, and professional manner.
  • Adheres to all company policies and procedures.
  • Willing to work various shifts, including weekends.
  • Articulate with excellent interpersonal, written, and communication skills.
Education and Experience
  • High School Diploma or equivalent.
  • 2+ years of exceptional customer service experience.
Additional Information

Grid One Solutions is an Equal Opportunity Employer. We are committed to providing a safe and inclusive work environment for all employees. If you are interested in this opportunity, please submit your application.