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Customer Service Associate II

2 months ago

Atlanta, Georgia, United States Georgia State University Full time
Position Overview :

Customer Service Associate II

PantherDining Hall

Georgia State University

Georgia State University is a dynamic institution located in Atlanta, dedicated to fostering a diverse and inclusive environment. At GSU, we appreciate the unique contributions of each employee towards enhancing our educational community.

The PantherDining Hall is looking for a qualified Customer Service Associate II. This role is essential in supporting the dining facilities at Georgia State University. The Customer Service Associate II is responsible for delivering exceptional customer service, demonstrating comprehensive product knowledge, and upholding all customer service standards.

WHY WORK AT GSU?

  • Flexible working conditions.
  • Comprehensive benefits package, including health, dental, vision, tuition assistance, and retirement plans.
  • A collaborative organization that values knowledge sharing with diverse partners.
  • Opportunities for professional growth and mentorship.
  • A rapidly expanding center within an academic environment.

KEY RESPONSIBILITIES:

The Customer Service Associate II will ensure excellent product knowledge and adherence to customer service standards. This position may involve cross-training for additional roles and responsibilities to provide backup support and meet departmental needs during peak periods.

PRIMARY DUTIES INCLUDE:

  • Welcoming and acknowledging customers.
  • Efficiently operating POS systems and managing cash and media at registers.
  • Relaying customer requests to management.
  • Maintaining familiarity with menu offerings.
  • Counting and reconciling funds during shifts to ensure cash accuracy.
  • Restocking supplies and informational materials as needed.
  • Recording patron counts.
  • Ensuring a tidy appearance at the registers and front-of-house areas.
  • Keeping beverage stations, napkin holders, utensils, and dining ware stocked and organized.
  • Assisting in maintaining cleanliness of tables and service areas.
  • Being attentive to guest needs.
  • Performing additional duties as assigned.

Qualifications

Minimum Requirements:

  • High school diploma or GED with two years of customer service, administrative, or office experience; or a combination of education and relevant experience.

Preferred Qualifications:

  • Prior experience in customer service.
  • Experience handling cash transactions.
  • Physical Requirements: Ability to stand for extended periods, walk, bend, stoop, reach, and climb ladders.
  • Capability to lift up to 35 pounds.
  • Willingness to work in various temperature conditions.
  • Flexible schedule availability, including nights and weekends.

Georgia State University is committed to fostering a diverse and inclusive environment, and we encourage applications from individuals of all backgrounds. The university adheres to equal employment opportunity principles and prohibits discrimination based on various factors.