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Content Specialist

2 months ago

Indianapolis, Indiana, United States HighPoint Full time
About the Role

We are seeking a highly skilled Content Specialist to join our team at HighPoint. As a Content Specialist, you will play a critical role in providing guidance and expertise on processes and procedures related to our Knowledge Management team products.

Key Responsibilities
  • Develop and maintain supporting documentation, including standard operating procedures (SOPs), job aids, and other related materials.
  • Create and revise content products based on feedback from end-users and regulatory requirements.
  • Monitor regulatory and terminology changes to ensure products are up-to-date and compliant.
  • Collaborate with the lead, knowledge resource specialist, and content specialists to understand policy or technology changes and identify impacts on products.
  • Use creativity and problem-solving skills to develop innovative solutions for major initiatives, challenging or new products, and process improvement.
  • Work effectively with other CTC functions to ensure alignment of products and projects.
  • Assist with initial triage of incoming work requests to determine the process/procedure needed to carry out the request.
  • Monitor work request CWRs daily to ensure reporting is accurate and complete.
  • Ensure all changes and comments received from clients, along with CWR status during product development, are accurately captured and logged in a timely manner within the workflow tool specified by internal operating procedures.
  • Assist other content specialists with product updates as needed.
  • Communicate all changes and updates made to products across all internal teams.
  • Perform monthly and quarterly reviews of SOPs, job aids, and other supporting documentation to ensure they are accurate and complete.
  • Ensure all staff has access to and knowledge of all current, approved internal processes and procedures.
  • Assist in facilitating internal training for staff to ensure professional development and increase awareness of new policies and procedures as developed and implemented.
Requirements
  • Bachelor's degree in a related discipline and at least 3 years of related experience and/or training; or associate degree with 7 to 7 years equivalent combination of education and experience.
  • Supervisory or management experience is a plus.
About HighPoint

HighPoint is a growth-oriented firm that provides a unique, differentiated employee culture relative to our Federal market peers. We leverage this growth-oriented and employee-focused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.

We help government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on mission-critical objectives.

At HighPoint, our focus is on delivering results that matter. We support and modernize our federal customer's mission-critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly, analytically, and deliver on agency priorities.

HighPoint is privately held with 250 plus passionate employees across offices and locations in Indianapolis, Indiana; and Herndon, Virginia.

HighPoint Digital, Inc. is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, sexual orientation, age, religion, national or ethnic origin, disability, or veteran status.