Insurance Industry Segment Manager

17 hours ago

Columbus, Ohio, United States Encova Insurance Full time
Job Summary

We are seeking a highly skilled and experienced Insurance Industry Segment Manager to join our team at Encova Insurance. As a key member of our underwriting operations team, you will be responsible for developing and maintaining business segment strategies, providing technical expertise, and analyzing quantitative and qualitative business indicators to drive profitable business growth.

Key Responsibilities
  • Develop and maintain underwriting guidelines, appetite, class fit guidance, and other necessary underwriting instructions and policies.
  • Perform referral underwriting responsibilities for assigned segments up to letter of authority.
  • Actively participate in all aspects of effective quality control assessments, including conducting new and renewal account audits, monitoring, and assessing key performance indicators, large loss analysis, action plans, etc.
  • Provide input on individual underwriter letters of authority internally and to the field, working to develop and empower individuals where they have mastered underwriting acumen.
  • Collaborate with senior management on larger, more complex accounts requiring special expertise.
  • Develop, drive, and continually improve underwriting and pricing strategies to support a profitable and competitive pricing approach to the market.
  • Develop and distribute effective resources, education materials, and present training programs to the underwriting teams, agents, policyholders, and others to assist them in better understanding the value associated with Encova's products and services.
  • Attend industry conferences, trade organization meetings, road shows, sales meetings, and agent meetings to actively promote Encova's products and services.
  • Develop excellent working relationships with business partners and leadership to build confidence and trust.
  • Provide exceptional customer service to underwriting teams, agents, and policyholders through trust and responsiveness.
  • Independently lead high-profile, complex projects and initiatives, including business requirements and timelines that impact coverage, pricing, rating, systems logic, automation, and best practices.
  • Provide technical expertise to support an underwriting framework that produces profitable business, including policies, pricing, strategy, product development, business services, filings, tools, processes, and workflows (including automation and business rules), regulatory compliance, and market conduct matters.
  • Mentor, coach, and develop less experienced team members.
  • Determine internal systems impact due to product and process changes.
  • Monitor business results and proactively identify trends in conjunction with product management and other internal resources/teams to develop/drive strategies to improve business results.
  • Recommend new and revised products, processes, and systems.
  • Gather and analyze competitor product, service, and pricing intelligence (external).
  • Investigate compliance and regulatory issues and recommend appropriate business solutions.
  • Assist in the development, use, and maintenance of policy/program pricing tools and benchmarks.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree from an accredited college or university (commensurate experience may be considered).
  • A minimum of five years commercial lines underwriting experience (strongly preferred).
  • Experience with project management, leading project teams (preferred).
  • Chartered Property Casualty Underwriter (CPCU) or other professional insurance designations relevant to the area of expertise (desired).
  • Ability to apply technical expertise and sound logic to identify and analyze problems and implement effective underwriting solutions.
  • Ability to use relevant information and individual judgment to determine compliance with regulations or standards.
  • Good understanding of the form, content, and rating of insurance policies.
  • Ability to analyze, evaluate, and respond to specific complaints and inquiries.
  • Ability to read and interpret financial statements in order to determine acceptability of risk and appropriate product offering.
  • Excellent customer service, networking, and relationship-building skills.
  • Exceptional oral communication skills.
  • Excellent analytical, research, documentation, and writing skills.
  • Effective organizational skills, including the ability to effectively manage multiple projects.
  • Knowledge of design, implementation, and interfaces of current systems and applications.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Proficient in MS Excel, Word, and PowerPoint.
  • Strong sales, influence, and negotiation skills.
  • Solid problem-solving ability and excellent presentation skills.
  • Must be pro-active, driven, and take initiative.
  • Must have a valid state-issued driver's license in good standing and be able to drive an automobile. Light travel may be required.
What We Offer

At Encova Insurance, we offer a competitive salary, bonus, and benefits package, including a 401(k), wellness programs, bonus incentive plans, and flexible schedules, with an early close of the office every Friday. We also encourage and support associate participation in community initiatives through our foundations.

Encova Insurance is an EOE/E-Verify employer.

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