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Insurance Industry Expert

2 months ago

Columbus, Ohio, United States Pumpkin, Inc. Full time

About the Role:

Pumpkin, Inc. is seeking a highly skilled and motivated Licensed Customer Service Agent to join our team. As a key member of our customer experience team, you will be responsible for providing exceptional service to pet parents across various communication channels.

Key Responsibilities:

  • Provide top-notch customer care to pet parents through various channels, including phone, email, text, chat, and social media.
  • Educate pet parents on the benefits and value of pet health insurance, promoting a deeper understanding of our products.
  • Utilize empathy and problem-solving skills to resolve customer issues, rectify poor experiences, and maintain positive relationships with customers.
  • Proactively identify opportunities to sell and upsell our products and services.

Requirements:

  • Active Property and Casualty Producer License required.
  • Experience in the insurance industry, including customer-facing or claim administration roles.
  • Excellent verbal and written communication skills.
  • Strong de-escalation and problem-solving skills.
  • Attention to detail in every task.
  • Experience with ticketing software, such as Zendesk, Kustomer, or Gladly.
  • A roll-up-your-sleeves mentality, with a willingness to take on challenges and get the job done.
  • Entrepreneurial interest, a passion for pets, and excitement to work in a start-up environment.
  • Prior experience in the pet healthcare industry or pet insurance industry is a plus.
  • Proficiency in MS Excel and G-Suite tools.
  • Fluency in other languages, with Spanish being a preferred language.