Service Excellence Specialist

7 days ago


Houston, Texas, United States Viking Group Full time
About the Position

The Viking Group is hiring a Service Excellence Specialist to deliver exceptional customer experiences. This role requires strong analytical and communication skills to resolve customer issues and improve overall satisfaction.

Main Responsibilities
  • Analyze customer complaints and concerns, and develop effective solutions.
  • Collaborate with internal teams to implement process improvements.
  • Provide regular updates to customers on the status of their requests.
  • Develop and maintain strong relationships with customers and suppliers.
Requirements
  • Minimum of 1 year of experience in customer-facing roles.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • English language proficiency required; Spanish and Portuguese fluency preferred.
Compensation Package

The successful candidate can expect a salary range of $55,000 - $75,000 per annum, plus a comprehensive benefits package and opportunities for professional growth.



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