Service Excellence Ambassador

4 weeks ago


Houston, Texas, United States Spectra Gutter Systems Full time
Customer Service Specialist Role

Spectra Gutter Systems is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. In this role, you will play a vital part in building strong relationships with customers, resolving issues, and driving business growth.

Main Responsibilities
  • Deliver exceptional customer service, responding promptly to inquiries, resolving concerns, and ensuring overall satisfaction.
  • Analyze customer complaints, applying critical thinking and problem-solving skills to find effective solutions.
  • Develop and maintain in-depth knowledge of company products and services, communicating benefits and features to customers.
  • Work collaboratively with internal teams to identify areas for process improvement, implementing changes to enhance customer satisfaction and efficiency.
Salary and Benefits

We offer a competitive salary of $58,000 - $75,000 per year, based on experience, plus a comprehensive benefits package, including health insurance, retirement plan, and paid time off.



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