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Customer Engagement Specialist

2 months ago


Arlington, Virginia, United States 24 Hour Fitness Full time

Position Type: Full-Time / Part-Time

Location: Arlington, TX

About Us:

At 24 Hour Fitness, we are committed to our vision of fostering a healthier and happier community. Our goal is to provide an inclusive and affordable fitness environment for everyone. We seek individuals who are enthusiastic about enhancing the daily experiences of our members and who genuinely wish to assist them in achieving their fitness aspirations.

In this role, you will:

Share your enthusiasm for fitness by guiding new members as they embark on their wellness journeys.

Utilize your skills to build authentic relationships, understand individual needs, and recommend tailored solutions.

Your daily responsibilities will include:

Establishing personal connections with members, addressing inquiries, resolving issues, and directing both members and guests to the right resources. You will also play a vital role in maintaining a clean, safe, and welcoming gym environment.

Providing an exceptional and comprehensive sales and service experience for all visitors, ensuring a friendly, informative, and inclusive atmosphere that motivates them to pursue their fitness goals within our community.

Facilitating a remarkable onboarding experience for new members, helping them connect with our fitness services. As the first point of contact, your warm greeting and prompt assistance will significantly enhance their sense of belonging.

We value you because you:

Are genuine, approachable, and open-minded; you present your true self, are self-driven, passionate about assisting others, eager to learn, and have a sincere interest in supporting others.

Aim for excellence, surpass goals, maintain a positive attitude, and view challenges as opportunities for growth and learning.

Enjoy achieving or exceeding your targets, and possess a true service-oriented mindset. A minimum of 1 year of experience in retail or fitness sales is preferred. Note: CPR and AED certification is required within 60 days of employment.

Availability:

Full-time with flexible hours across weekdays, weekends, and holidays to best serve our community.

Travel Requirements:

Some travel may be necessary for training and lead generation purposes.

Disclaimer: This job description outlines the general functions and requirements for this position. It is not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Functional Group: Service