Customer Service Specialist
1 week ago
Why Choose McHales Inc.?
At McHales, we offer a rewarding compensation structure that includes incentives, generous paid time off, and comprehensive health benefits. We value family dynamics and promote a healthy work-life balance. Our commitment to professional growth means we prioritize the development of our team members and nurture talent from within.
About McHales Inc.
Established in 1950, McHales has become a leading employer in Bucks County. While many come to us seeking employment, they often find a fulfilling career with ample opportunities for advancement and excellence. You may recognize our iconic branding; now we look forward to connecting with you.
Role Summary
We are in search of a dedicated and personable Customer Service Specialist to enhance our family-oriented business. In this role, you will be situated in our call center, managing the scheduling of residential plumbing, heating, cooling, and electrical service appointments. Enjoy competitive hourly pay, bonuses, and an exceptional benefits package.
Key Responsibilities
- Transform incoming customer inquiries into scheduled service appointments.
- Deliver call scripts with authenticity; maintain clarity, engagement, and warmth.
- Promptly address customer concerns, demonstrating brand loyalty.
- Exhibit professionalism and build rapport to encourage repeat business. Participate in ongoing training to improve appointment scheduling and enhance outbound communication.
- Follow company protocols for the efficient and friendly resolution of customer issues.
- Accurately maintain and update the customer database with detailed information.
Success Attributes
- Proven experience in customer service.
- Strong IT skills; proficient typing and knowledgeable in phone systems.
- Highly organized with excellent follow-up abilities.
- Effective verbal and written communication skills.
- Ability to build trust and show empathy.
- Thrives in a fast-paced, goal-oriented environment.
- Self-motivated, adaptable, and maintains a positive attitude.
What We Offer
Our top performers are among the highest earners in the region. We provide medical coverage, 401K matching, paid holidays, and prioritize family celebrations and milestones. At McHales, we foster a sense of community that reflects our core values. We care deeply for our team and look forward to welcoming individuals who share that commitment.
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