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Customer Service Specialist
2 months ago
Why McHales Stands Out?
We offer a competitive compensation structure that includes incentives, generous Paid Time Off, and comprehensive health benefits. Our focus is on fostering a family-oriented environment that promotes work-life balance. We are committed to the growth of our employees, prioritizing internal talent development as we advance our organization.
About McHales
Since our inception in 1950, McHales has established itself as a leading employer in the region. While many individuals come to us seeking employment, they often find a fulfilling career with numerous opportunities for advancement and excellence. You may recognize our brand from our well-known trucks and advertisements; now, we are eager to connect with you.
The Position
We are currently seeking a motivated and friendly Customer Service Specialist to enhance our family-oriented business. In this role, you will be responsible for managing service appointments within our call center, focusing on residential plumbing, heating, cooling, and electrical services. Enjoy hourly pay along with bonuses and an exceptional benefits package.
Key Responsibilities
- Transform incoming customer inquiries into scheduled service appointments.
- Deliver call scripts with authenticity; be clear, engaging, and personable.
- Resolve customer issues swiftly, demonstrating strong brand loyalty.
- Exhibit professionalism and build rapport to encourage repeat business. Participate in ongoing training to enhance appointment scheduling and improve outbound communication.
- Follow company guidelines for prompt and friendly resolution of customer complaints.
- Accurately maintain and update the customer database with detailed information.
Success Attributes
- Proven experience in customer service.
- Strong IT skills; proficient typing and familiar with phone systems.
- Highly organized with excellent follow-up abilities.
- Effective communicator, both verbally and in writing.
- Ability to build trust and show empathy.
- Thrives in a fast-paced, goal-oriented environment.
- Self-motivated with a collaborative approach.
- Adaptable, driven, and maintains a positive attitude.
What We Offer
Our top performers are among the highest earners in the area. We provide medical coverage, 401K matching, paid holidays, and prioritize family events and celebrations. Above all, we cultivate a sense of community, which is at the core of our values. We genuinely care for our team members and look forward to you bringing that same level of care when you become part of our organization. We extend our connections beyond the workplace through company events, fostering lasting friendships at McHales.
