Restaurant Supervisor

6 days ago

Gatlinburg, Tennessee, United States Westgate Resorts Full time

About Westgate Resorts

Westgate Resorts is a leading hospitality company that offers a unique blend of luxury and adventure. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, where no two days are ever the same.

Job Summary

We are seeking a highly motivated and experienced Food & Beverage Supervisor to join our team at Westgate Smoky Mountain Resort & Waterpark. As a Food & Beverage Supervisor, you will be responsible for ensuring that every meal is a symphony of deliciousness, working hand-in-hand with our Restaurant Manager to oversee operations and drive sales.

Key Responsibilities:

  • Assist management team in assuring high guest satisfaction
  • Create a festive atmosphere for guests to enjoy while dining in the restaurant
  • Drive sales
  • Support a unified team effort to minimize guest issues and build success
  • Responsible for team member training programs
  • Responsible for scheduling of all team members
  • Role model company grooming standards
  • Eagerly engages in all activities to achieve monthly goals
  • Embodies the true meaning of a servant leader by ensuring excellent guest service at all levels

Supervisory Responsibilities:

  • Directly supervises all team members in the location
  • Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws
  • Train, coach and direct team members: assign work stations, assess performance, recognize and reward positive behavior as well as addressing and resolving issues
  • Ensure that the work environment is safe, secure and healthy

Qualifications

  • Any combination of education, training or experience that provides the required knowledge, skills and abilities
  • High School graduate or equivalent required
  • Prior hospitality experience preferred
  • Previous leadership experience
  • Excellent communication skills
  • Eye for detail and accuracy
  • Reliable, with high integrity and strong work ethic
  • Ability to work as part of a team
  • Professional appearance and attitude
  • Food Handlers Certification required within 30 days of Hire, must be maintained on a current/valid status
  • Must successfully attend Company Mandatory Training programs
  • Must attend and complete mandatory State required continuing HACCP training
  • Ability to stand for extended periods as well as lift up to 50 lbs

Why Westgate Resorts?

  • Comprehensive health benefits - medical, dental and vision
  • Paid Time Off (PTO) - vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs

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