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Patient Relations Representative

1 month ago

Tampa, Florida, United States Moffitt Cancer Center Full time
Job Summary

We are seeking a highly skilled Patient Relations Representative to join our team at Moffitt Cancer Center. As a key member of our patient experience team, you will provide exceptional customer service to patients, guests, and staff, ensuring a welcoming and cheerful experience that reflects positively on our reputation and mission.

Key Responsibilities:

  • Provide cancer center information and directions to patients, guests, and staff, including information on scheduled appointments.
  • Maintain vigilance for all persons within view of the information desk who may require assistance, including Rapid Response Team (RRT), wheelchair assistance, volunteer assistance, and other such assistance as circumstances require.
  • Assist patients and guests with arranging Moffitt transportation to and from various cancer center locations.
  • Serve as the central point of contact for patient, guest, and workforce access to the cancer center's security, parking, transportation, and vendor matters.
  • Triage incoming requests for service to the appropriate department for disposition.
  • Take responsibility for the order, appearance, and organization of the information desk and lobby area, collaborating with Facilities and Environmental Services departments to ensure cleanliness and functionality.
  • Serve as an accessible point of contact for patients wishing to share their observations, suggestions, compliments, and concerns with a Patient Relations Advocate.

Credentials and Qualifications:

  • High School Diploma/GED
  • Two years of demonstrable experience providing empathetic, face-to-face customer care in a professional, customer service, and customer care environment.
  • Competency in the use of Microsoft Office, Word, and Outlook required.

Preferred:

  • Healthcare customer service experience preferred, but not required.

Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer.

We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.