Customer Service Representative
4 weeks ago
Apello is a leading provider of live answering services, serving businesses for over 80 years. We are seeking a skilled Telephone Operator to join our team and provide exceptional customer service to our clients.
Job Summary:The successful candidate will be responsible for answering incoming calls, taking messages, and using Apello's software to determine the best course of action. They will interact with callers in a courteous and professional manner, providing accurate and timely information as directed.
Responsibilities:- Answer calls and take messages on a computer
- Use Apello's software to determine what information to collect from callers
- Use Apello's software to determine when and how to relay messages to our clients
- Give out information to callers as directed
- Interact with callers in a courteous, professional and helpful manner
- Must speak fluent Spanish and English
- Type 35+ WPM
- Good grammar and spelling
- Excellent customer service skills
- Patience
- Detail Oriented
- Ability to make good decisions in the absence of specific instructions
Part Time
Swing
Specific Hours Required: 3-11 pm/Saturday or Sunday
We offer a flexible schedule, with the opportunity to work from home after 90 days. Our benefits package includes medical, dental and vision insurance, life insurance, paid vacation, and schedule flexibility.
Apello is a small and dynamic company, and we value our employees. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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