Customer Service Representative

9 hours ago

Saint George, Utah, United States Food Lion Full time
Job Summary

Food Lion is seeking a Customer Service Representative to provide fast, easy, flexible, and friendly service to our customers. The ideal candidate will be responsible for achieving Food Lion customer service standards, assisting the Customer Service Manager, and maintaining a neat and clean presentation of the front-end area.

Key Responsibilities

Provide prompt, accurate, and friendly service to customers

Greet each customer and use their name whenever possible

Unload customers' groceries from cart to belt and check the bottom of every cart for items

Follow correct bagging procedures and scan customers' orders

Handle cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers

Maintain accurate cash control and follow procedures for refunds and error correction

Identify customers needing assistance and offer to take their order to their car

Maintain alertness and call for assistance when needed to service customers

Requirements

High school graduate or equivalent preferred

Effective communication and customer service skills

Ability to learn multiple tasks and technical requirements of the job

Ability to perform the technical requirements of cashier and service center

Must meet minimum age requirements to perform specific job functions

Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Physical Requirements

Ability to use computers, smart devices, and other communication systems required to perform job functions

Perform repetitive hand and arm motions

Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion

Pull or push up to 75 lbs. on occasion

Stand 100% of the time, frequently walking short distances

Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners

Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator

Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

Meet established volume activity standards for the position

Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

Have sufficient visual ability to check ID cards, checks, invoices, and other written documents

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.

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