Customer Service Representative
9 hours ago
Food Lion is seeking a Customer Service Representative to provide fast, easy, flexible, and friendly service to our customers. The ideal candidate will be responsible for achieving Food Lion customer service standards, assisting the Customer Service Manager, and maintaining a neat and clean presentation of the front-end area.
Key Responsibilities
Provide prompt, accurate, and friendly service to customers
Greet each customer and use their name whenever possible
Unload customers' groceries from cart to belt and check the bottom of every cart for items
Follow correct bagging procedures and scan customers' orders
Handle cash, checks, coupons, gift cards, partner cards, food stamps, and WIC vouchers
Maintain accurate cash control and follow procedures for refunds and error correction
Identify customers needing assistance and offer to take their order to their car
Maintain alertness and call for assistance when needed to service customers
Requirements
High school graduate or equivalent preferred
Effective communication and customer service skills
Ability to learn multiple tasks and technical requirements of the job
Ability to perform the technical requirements of cashier and service center
Must meet minimum age requirements to perform specific job functions
Must be able to meet the physical requirements of the position, with or without reasonable accommodations
Physical Requirements
Ability to use computers, smart devices, and other communication systems required to perform job functions
Perform repetitive hand and arm motions
Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
Pull or push up to 75 lbs. on occasion
Stand 100% of the time, frequently walking short distances
Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners
Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
Meet established volume activity standards for the position
Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
Have sufficient visual ability to check ID cards, checks, invoices, and other written documents
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression or any other characteristic protected by law.
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