Customer Service Representative

2 days ago


Saint George, Utah, United States Apello Full time

Job Summary: We are seeking a skilled Customer Service Representative to join our team at Apello, a leading Live Answering Service. As a Remote Receptionist, you will be responsible for answering incoming calls, taking messages, and providing exceptional customer service to our clients.

Key Responsibilities:
Answer calls and take messages on a computer
Use Apello's software to determine what information to collect from callers
Use Apello's software to determine when and how to relay messages to our clients (phone, text, email etc.)
Give out information to callers as directed
Interact with callers in a courteous, professional and helpful manner

Requirements:
Fluent Spanish and English language skills
Type 35+ WPM
Good grammar and spelling
Excellent customer service skills
Patience
Detail Oriented
Ability to make good decisions in the absence of specific instructions

Benefits:
Medical, dental and vision insurance (30+ hours/week required)
Life insurance (30+ hours/week required)
Paid vacation
Schedule flexibility
Remote work opportunities (after 90 days)

Work Schedule:
Part Time
Swing
Specific Hours Required: 3-11 pm/Saturday or Sunday

Schedule Requirements:
Apello provides service 24/7, 365 days per year. Telephone Operators are required to work:
Weekends: One weekend day EVERY week - either Saturday or Sunday. See specific requirements above. This is every week. It is NOT rotating.
Holidays: Apello provides service on ALL major holidays. Telephone Operators are required to work on some holidays.



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