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Customer Service Representative

2 months ago

Reston, Virginia, United States NVR Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Care Associate to join our team at NVR. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Answer inbound calls and respond to customer inquiries in a timely and professional manner.
  • Understand each customer's individual needs and determine the best course of action to resolve their issue.
  • Communicate clearly and effectively with customers, providing them with accurate information and next steps.
  • Fully document each call and interaction with customers.
  • Build rapport and manage relationships with customers over the phone.
Requirements
  • 1-3 years of experience in customer service.
  • Proficient typing skills.
  • Demonstrated ability to interact with customers in a professional and courteous manner.
  • Experience working in a phone-based/call center environment is a plus.
About NVR

NVR is a leading homebuilder in the US, committed to quality and customer satisfaction. We take pride in our over 500,000 new homes sold and built across the country. As a member of our team, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on customer satisfaction and employee success.

Benefits
  • Competitive compensation package.
  • Home purchase discount.
  • Mortgage and settlement services discounts.
  • Comprehensive health, life, and disability insurance.
  • 401(k) plan with immediate eligibility.
  • Employee stock ownership program.
  • Vacation and holidays.

We are an Equal Opportunity Employer. Drug testing and credit checks are required. Applicants must be legally entitled to work in the United States, as NVR does not provide visa sponsorships.