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Healthcare Customer Service Specialist
2 months ago
Explore a rewarding career in a lively workplace with a company dedicated to growth and excellence.
Beltone is committed to providing outstanding patient care by creating a nurturing work environment. Our ethos promotes collaboration and empowerment. As a Patient Service Coordinator, you will be instrumental in ensuring a superior patient experience.
Key Responsibilities- Perform general office and administrative duties to assist the Hearing Care Professional (HCP) throughout the patient journey.
- Efficiently manage the scheduling system to maximize testing opportunities.
- Proactively reach out to current, past, and prospective patients through designated channels. Track appointments and report results.
- Work alongside the HCP in local marketing and sales initiatives, discovering new ways to build community relationships and referrals.
- Handle incoming calls and messages with professionalism, following up with patients as necessary.
- Accurately process and maintain clinic documentation to ensure adherence to HIPAA and State regulations (e.g., patient records, financial documents, insurance agreements).
- Verify patient eligibility, process insurance claims, and oversee the claim resolution process.
- Manage cash flow, Accounts Receivables, and Payables, including bank deposits.
- Keep the office and workspace organized and welcoming.
- A High School diploma or equivalent is required.
- Preferably, 2 years of experience in an office setting.
- Preferred 2 years of experience in sales and customer service.
- Proficient in Microsoft Office Suite.
- Flexible availability to work varied hours and days.
- Opportunities available for both full-time and part-time positions.
- A motivated team player with a positive attitude.
At Beltone, we provide state-of-the-art hearing solutions and exceptional patient care, making it an excellent place for professional development. Our employees enjoy a comprehensive range of benefits that contribute to a fulfilling work experience. We value commitment to high-quality patient care, integrity, honesty, and respect for our colleagues.
Relevant backgrounds may include individuals with experience as a Medical Receptionist, Receptionist in healthcare environments, or Front Desk Receptionist.
Beltone is an Equal Opportunity Employer, committed to fair treatment for all employees and candidates.
