Customer Service Representative

4 days ago

Boca Raton, Florida, United States The Sherwin-Williams Company Full time
Job Title: Store Customer Service Specialist PT

About the Role:

This is an exciting opportunity to join our team as a Store Customer Service Specialist PT at The Sherwin-Williams Company. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and driving sales growth.

Key Responsibilities:

  • Provide exceptional customer service, ensuring high levels of satisfaction and loyalty
  • Assist customers in person and over the phone, determining their needs and presenting appropriate products and services
  • Build strong relationships with wholesale and retail customers, understanding their needs and preferences
  • Process sales transactions accurately and consistently, adhering to company policies and procedures
  • Meet and exceed sales goals on a monthly, quarterly, and yearly basis, driving business growth and revenue
  • Maintain precise work order files and formulas, ensuring accurate and efficient operations
  • Pull and stock products from the sales floor or warehouse, maintaining a well-organized and visually appealing store environment
  • Tint and mix products to customer specifications, ensuring high-quality results
  • Load and unload delivery trucks, ensuring safe and efficient operations
  • Assist in making deliveries, as needed, to meet customer needs
  • Maintain in-stock and presentable condition assigned areas, ensuring a positive customer experience
  • Remain knowledgeable on products offered, discussing available options and making recommendations
  • Comply with inventory control procedures, ensuring accurate and efficient stock management
  • Suggest ways to improve sales and customer satisfaction, driving business growth and revenue

Requirements:

  • Must be at least eighteen (18) years of age
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
  • Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
  • Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

Preferred Qualifications:

  • Have a valid, unrestricted Driver's License
  • Have at least a High School diploma or GED
  • Have at least one (1) year experience working in a delivery, retail, or customer service position
  • Have previous work experience selling paint and paint-related products
  • Have previous work experience operating tinting and mixing equipment
  • Ability to read, write, comprehend, and communicate in more than one language
  • Ability to read, write, comprehend, and communicate in Spanish

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