Service Delivery Manager
4 weeks ago
IMG is seeking a highly skilled Service Delivery Manager to support our Defense and National Security sector. The successful candidate will be responsible for defining, maintaining, and executing processes that improve operational efficiency.
Key Responsibilities:
- Ensures services are defined and continuous service processes work in practice.
- Manages and updates the ServiceNow service catalog and develops service requirements packages for standard catalog items.
- Monitors service fulfillment and identifies discrepancies or breaks in automated workflows that impact service delivery objectives.
Requirements:
- 5 years of experience in a related field.
- Familiarity with ITIL processes.
- Technical documentation experience.
About IMG:
IMG is a leading small business that exemplifies competence, integrity, and follow-through. We consistently provide customer-focused professional services, which ensures our company is recognized for continually exceeding expectations.
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