PetSmart Customer Engagement Manager

19 hours ago


Lakewood, Washington, United States PetSmart Full time
About Our Store

PetSmart is a leading pet retailer with a passion for delivering exceptional customer experiences. As a Customer Engagement Manager, you will play a key role in driving sales growth and customer satisfaction in our stores.

About Your Role

As a Customer Engagement Manager, you will be responsible for leading a team of retail and pet care associates to deliver a safe, clean, and fun environment for our pets and pet parents. You will set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores.

  • Pet Parent Engagement: You will create a personalized shopping experience for our customers, getting to know them and their pets to build strong relationships and drive sales growth.
  • Associate Leadership: You will lead a team of passionate and dedicated associates who are committed to delivering exceptional customer experiences.
  • Overall Retail Initiatives: You will work closely with our store teams to ensure a safe and fun environment for our pets and pet parents, driving sales growth and customer satisfaction.
About Your Career

PetSmart offers a range of career opportunities for our leaders, from store management to district leadership roles. As a Customer Engagement Manager, you will have the opportunity to develop your leadership skills, work with a talented team, and drive sales growth and customer satisfaction.

  • Leadership Development: You will have access to training and development programs to help you grow your leadership skills and advance your career.
  • Team Collaboration: You will work closely with our store teams to drive sales growth and customer satisfaction.
  • Career Advancement: You will have opportunities to advance your career to district leadership roles, driving sales growth and customer satisfaction across multiple stores.
The PetSmart Difference

PetSmart is a company that loves pets, and we're looking for leaders who share our passion. As a Customer Engagement Manager, you will be part of a team that is dedicated to delivering exceptional customer experiences and driving sales growth.

We offer a competitive salary, benefits, and a quarterly incentive program based on eligible earnings and store performance. If you're passionate about pets and customer service, we encourage you to apply for this exciting opportunity.


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